Concierge

The dedicated team welcomes you, and is always available to offer their expertise in making your visit to Samaritaine a truly unforgettable experience.

L'Atelier

Express yourself with exclusive products! L’Atelier at Samaritaine gives you the chance to add a little extra flourish or additional design elements to its products, and it is those details that make all the difference.

Gift wrapping service

Samaritaine pays special attention to gift wrapping. To give clients the best experience possible, we have centralized this service in one dedicated area, where all products are wrapped regardless of the department in which the purchases were made.

Hands-free shopping

Customers can bring products to us regardless of the floor on which the items were displayed. We will group them together, making it easy for them to pay for everything in a single transaction.

Tax refund service

Enjoy a unique tax refund experience when you check out. Any client residing outside the EU (including British residents) can have purchases of €100.01 or more automatically consolidated into one tax refund form for an immediate refund, in cash, by credit card or “Wallet Alipay”.

Accessibility

You can contact the Samaritaine concierge at +33 01 88 88 60 05 in order to prepare for your visit.

Depending on your needs, we can provide the following materials and devices:

Two Ariadne's wires will guide you from rue de Rivoli and rue de la Monnaie entrance to the concierge.

Sound terminals acting as an interior GPS will help guide visually impaired visitors in the department store.

You will find magnetic loops, reading aids, sound guidance boxes, adapted information supports, strollers and wheelchairs for your use.

Sales consultants are trained to accompany you, for example, by inviting you to approach an adapted checkout, or by directing you to a staff member equipped with a magnetic loop tie.

Portable Phone Battery Rental

Need to charge your smartphone while you shop? Rent a OneFlash self-service portable battery for free and recharge your phone on the go! To rent, simply head to our stands at the Concierge and Duty-Free. Scan the QR code and follow the instructions to start using your OneFlash self-service battery.