Learning & Development

DFS is committed to investing in the growth and development of our employees. We strive to build a future-ready workforce that is equipped with the necessary skills and knowledge to succeed. To achieve this, we offer a range of holistic learning opportunities that encompass leadership development, training curriculums, coaching and mentoring, and focused programs for early career professionals and graduate management trainees. Our approach ensures our colleagues have access to the resources they need to thrive in their roles and achieve their career goals.

Our foundational program, Unforgettable Service, is designed to enrich the emotional intelligence of our associates and leaders and support colleagues in their everyday interactions, both in and out of the workplace. Through a range of engaging and exciting learning techniques, we focus on equipping our teams with a range of simple, easy-to-apply behaviors and skills that will deepen their understanding of themselves and their customers, regardless of culture, age, gender or location of employment. Emotions and feelings are transversal, and this program allows our teams to explore how to build deeper emotional connections and meaningful, long-term relationships with each other as well as the customers we are passionate to serve in our stores every day.

Cultural Intelligence @ DFS

Building upon strong personal Emotional Intelligence with an enhanced understanding of different cultures and how we as individuals perceive them.

As the world traveler's preferred destination for luxury shopping, DFS is uniquely positioned at the intersection of cultures. To deliver the level of service that we expect and our customers demand, we must appreciate, understand and respect all cultures and ways of life. We champion diversity, equity and inclusion and provide ample opportunities for our employees to collaborate with diverse teams, allowing them to learn from each other and better appreciate people’s unique backgrounds and experiences.

Retail Leadership Essentials

Building leadership bench strength and encouraging continuous personal growth across a range of soft and technical skills.

The role of the leader on the shop floor is changing quicker than ever before. Meeting the expectations of both internal teams and the customer in store has never been more important or more challenging. Our retail leadership essentials program exists to provide support and guidance through the individual's growth from new to experienced leader. Leadership effectiveness begins with each individual and is essential for delivering consistent growth and long-term value. Our suite of program offerings ranges from building personal effectiveness to being able to lead teams and the organization. Along with classroom learning, mentoring and coaching are essential elements of our developmental strategies.

Digital Learning

Making learning accessible anytime, anywhere, from the palm of your hand.

As we move forward, DFS remains steadfast in its commitment to empowering talents through digital learning. Leveraging best-in-class learning management systems, a dynamic digital learning course portfolio, agile learning strategies including mobile- and micro-learning, employees are equipped with the tools, relevant knowledge, and skills needed to thrive and succeed, drive organizational growth, and maintain a competitive edge in today's business environment. We continue to foster a culture of continuous improvement, embracing emerging technologies and innovative andragogical approaches to ensure that our digital learning initiatives deliver exceptional learning experiences.