1. EXCLUSIONS FROM ONGOING PROMOTIONS
"The Bright Days" promotion, from April 24th to 27th 2025
Le Gramme
Miansai
Tom Wood
Simoe
Emporio Armani
Casio
Michael Kors
Daniel Wellington
Lip
Nixon
Diesel
Fossil
Laps
Calvin Klein
Triwa
BRISTON
Undone
Skagen
Mvmt
Cluse
Olivia Burton
Lacoste
Vacheron Constantin
Anni Lu
APM Monaco
Aurelie Bidermann
Completedworks
Crezus
Daphine
Dorothee Sausset
Gas
Goossens
Jade Venturi
Les Nereides
Maggoosh
Marie Laure Chamorel
Marion Vidal
Nouvel Amour
Pernille Lauridsen
Roxanne Assoulin
S Toledano
Swarovski
Timeless Pearly
Citizen
2. DFS CIRCLE LOYALTY PROGRAM RESTRICTED BRANDS
DISCLAIMER: English version for information purpose only. In case of any discrepancies between the French and English versions, the French version shall prevail.
PREAMBLE
The seller, DFS FRANCE, a French Société par Actions Simplifiée with a share capital of 163.591.894,35Euros with registered office at 21 rue de la Monnaie, 75001 Paris, France, registered with the Register of Commerce and Companies of Paris under company No. 537 758 583 (hereinafter the "Samaritaine"), operates a department store at the following address: 9 rue de la Monnaie, 75001 Paris (the "Store").
ARTICLE 1. SCOPE OF APPLICATION
The purpose of these General Terms and Conditions of Sale (hereinafter the "Terms") is to define the rights and obligations between la Samaritaine and any natural person aged at least 18, who is not a trader and is acting for his or her own personal needs, wishing to make a purchase in the Store (the "Customer"). In particular, they specify the conditions of purchase of the Products and Services offered in the Store, of payment and of management of any returns of the Products purchased.
Any purchase of Products and/or Services in the Store implies unreserved acceptance of these Terms and Conditions. As an exception, certain partners indicated in the Store may apply different general terms and conditions of sale to the sale of their products and services in the Store. Where applicable, this information will be displayed.
These Terms and Conditions may be supplemented by special terms and conditions which will be the subject of specific information, particularly in the event of in-store promotional operations.
ARTICLE 2. PRODUCTS
La Samaritaine offers for sale in the Store homeware, women's fashion, men's fashion, women's shoes, men's shoes, watches and jewellery, accessories, cosmetics, alcoholic and non-alcoholic beverages, confectionery and electronic items (the "Product(s)").
The Products offered for sale in the Store comply with current French legislation and standards applicable in France. In the event that a Product is withdrawn from the market for non-conformity, it will be removed from the Store as soon as possible. Any deposits relating to these Products may be refunded, without the possibility of any further claim by the Customer.
In accordance with Article L.111-1 of the Consumer Code, the Customer may, prior to his purchase, take note in the Store of the essential characteristics of the Products and in particular the specifications and dimensions of the Products which are displayed in the Store.
The choice and purchase of Products is the sole responsibility of the Customer, who must therefore refer to the description of each Product in order to know its properties and essential characteristics.
Products that have been altered at the request of the Customer as part of a Service such as alteration or personalisation do not benefit from the commercial guarantee offered by la Samaritaine and may not be returned to the Store, without prejudice to the applicable legal guarantees.
ARTICLE 3. SERVICES
La Samaritaine offers the following services to the Customers of the Store (hereinafter the "Service(s)").
The choice and purchase of Services is the sole responsibility of the Customer, who must refer to the description of each Service in order to know its essential characteristics.
La Samaritaine also offers a Concierge Service (the "Conciergerie") accessible at the dedicated areas located: on the ground floor of the Store under the grand staircase, at the entrance to the Store on rue de Rivoli, as well as at the Apartment.
3.1 - DETAILS
A tax-free service is offered by la Samaritaine's partner at each checkout in the Store (i) from €100 of eligible purchases made in la Samaritaine over the last 3 calendar days, (ii) to any Customer residing outside the European Union for more than 6 months per year.
Customers wishing to benefit from the tax-free service must present a valid sales receipt for their purchases, a valid original passport, provide proof of residence outside the European Union for more than 6 months of the year and comply with any additional conditions required by the partner.
The Customer, whose details are given on the tax-free delivery note, undertakes to ensure that purchases made in a Store benefiting from tax-free delivery are for his or her own personal and exclusive use.
Customers who are eligible for tax refunds may obtain a tax refund voucher for a refund using the payment methods accepted in the Store (Article 5.2 of the Terms and Conditions).
The Customer may also choose the immediate tax-free service offered in the basement of the Store.
The availability of the tax-free service may vary according to the regulations and embargo rules applicable to la Samaritaine. La Samaritaine cannot be held responsible in this respect.
3.2 - DOMESTIC AND EXPORT DELIVERY
3.2.1 - Terms and conditions
La Samaritaine offers a delivery service for all eligible purchases in the shop.
The territories covered by the Delivery Service are the following:
- Metropolitan France, excluding Corsica and Monaco and
- non-EU countries.
On request, the Customer's purchases may be sent to the delivery address provided by the Customer when subscribing to the Delivery Service. It is the Customer's responsibility to check the accuracy of the delivery information and to report any errors without delay.
By subscribing to the Delivery Service, the Customer undertakes to pay the relevant delivery charges, which will be communicated to the Customer in advance as far as possible.
In the context of a sale of Products for export, la Samaritaine does not take responsibility for the amounts, including customs duties and import VAT, relating to the following operations:
Importing Products into the country of destination;
Importation of Products into France in the event of the return of Products.
The Customer is informed that la Samaritaine cannot be held responsible for the impossibility of delivering purchases in the event of an error in the delivery details provided by the Customer.
3.2.2 - Deadlines
La Samaritaine undertakes to use its best efforts to have the Products delivered by its carrier. Delivery within Paris intramuros will take place within a maximum of two (2) hours from confirmation that the carrier has taken charge of the order.
La Samaritaine declines all responsibility in the event of a delay in delivery by the carrier, particularly if this delay is attributable to the Customer not being present at the time of delivery.
3.2.3 - Delivery methods
Purchases will be delivered by a carrier to the address indicated by the Customer, to which the carrier must have easy access. After subscribing to the Delivery Service, the Customer will receive an e-mail confirming that the carrier has taken charge of the order. Once delivery has been completed, a confirmation e-mail will also be sent to the Customer.
3.3 - GARMENT ALTERATIONS
La Samaritaine offers an alteration service for clothes purchased in the Store, provided that this request is made within 2 days of the purchase.
The prices of the alteration service are displayed in the Store. A quotation may be requested for any non-standard alterations.
La Samaritaine will provide the Customer with an indicative date for the collection of the returned Product (the "Collection Date").
La Samaritaine declines all responsibility in the event of :
-Modification of the Withdrawal Date, of which the Customer will be informed,
-Damage to the reworked Product after the expiry of two months from the Withdrawal Date.
At the end of a period of one year from the Withdrawal Date, la Samaritaine may dispose of any Products not withdrawn by the Customer under the conditions provided for by the law of 31 December 1903 relating to the sale of certain abandoned objects.
3.4 - PERSONAL STYLIST
La Samaritaine offers Personal Stylist Services (hereinafter the "Personal Stylist').
3.4.1 - Reservation
Reservations can be made with the Store's Concierge Service or directly online at www.dfs.com/fr/samaritaine/service/listing. The Customer will be able to select the Personal Stylist Service he/she wishes and the time slot he/she wishes from those offered during the Store's opening hours. The stylist will contact the Customer again to confirm the date, time and location of the Service. Upon confirmation, the Customer is invited to proceed with payment for the Service.
Reservations are binding and become firm and definitive on receipt of payment by la Samaritaine. The Client will receive confirmation of their booking by email (hereinafter the "Confirmation") which they must present in order to access the "Personal Stylist" Service.
3.4.2 - Cancellation
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal may not be exercised for contracts relating to leisure services provided on a specific date or at a specific time. In this respect, the services of "Personal Stylist" are not subject to the right of withdrawal.
It is possible to cancel a reservation for a Personal Stylist Service up to 48 hours before the start of the Service via the reservation channel used (Concierge service or confirmation email). Subject to this time limit being respected, la Samaritaine will refund the Client using the payment method used at the time of booking. Any cancellation less than 48 hours before the start of the Service will not entitle the Customer to any refund.
3.4.3 - How the Service works
It is imperative to respect the times indicated on the Confirmation. In the event of lateness, the Client may be refused access to the "Personal Stylist" service. In any event, the Client's lateness or absence from the appointment will not constitute grounds for partial or total reimbursement.
The Customer must comply with all instructions given by the Store staff, in particular health and safety regulations. The stylist and the staff of la Samaritaine reserve the right to refuse to accept any Customer who does not comply with these rules and no refund can be requested in this respect.
3.5 - MAKE-UP SERVICES
La Samaritaine offers tailor-made make-up courses and services (hereinafter the "Make-up" Services).
3.5.1 - Reservations
Reservations can be made by telephone on 01 88 88 60 00 (price of a local call from France), at one of the cash desks located in the basement or directly online at www.dfs.com/fr/samaritaine/service/listing. Customers may select the Make-up Service they wish from a pre-established list. The Customer will be offered several availability slots during Store opening hours. Some Make-up Services require an estimate to be issued, in particular Services carried out outside la Samaritaine at the Customer's request. The estimate issued by la Samaritaine must be validated in writing by the Client before the service is carried out.
The Customer undertakes to arrive at the location indicated at the time of booking on the date and at the time previously selected by the Customer. Advance booking is compulsory, firm and definitive.
3.5.2 - Cancellation
In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts relating to leisure services provided on a specific date or at a specific time. Make-up Services are therefore not subject to the right of withdrawal.
It is possible to cancel a reservation for the Make-up Service up to 24 hours before the start of the Service by telephone 01 88 88 60 00, in-store or via the confirmation email sent when the reservation was made. Where applicable, and subject to compliance with this time limit, la Samaritaine will refund the deposit defined by quotation to the same means of payment used by the Client at the time of booking. Any cancellation less than 48 hours before the start of the Service will not entitle the Client to any reimbursement.
3.5.3 - How the Service works
It is imperative to respect the agreed times. In the event of lateness, the Customer may be refused access to the Make-up Service. In any event, the Customer's lateness or absence from the appointment shall not constitute grounds for postponement or partial or total reimbursement of the price of the Service.
The Customer must comply with all instructions given by the Store staff, in particular health and safety rules. La Samaritaine staff reserve the right to refuse to accept any Customer who does not comply with these rules and no refund may be requested in this respect.
3.5.4 - Payment of the Service
Payment :
The Customer undertakes to pay the price of the chosen Make-up Service. The price of the Make-up Service is expressed in accordance with article 4 of these Conditions and, where applicable, the quotation.
Free services:
The "Paris clin d'œil" make-up service consists of applying false eyelashes. This Service is only offered on the day of purchase of a pair of false eyelashes at la Samaritaine. Proof of purchase will be required before this service can be carried out.
3.5.5 - Employee obligations
It should be noted that the personnel performing the Make-up Services are subject to an obligation of means. They will use all reasonable means to carry out the Service chosen by the Customer.
3.6 - SKIN DIAGNOSIS
A skin diagnosis service (hereinafter referred to as the "Skin Diagnosis" Service) is offered free of charge in-store. The list of brands offering this Service is available in-store on request. The Skin Diagnostic provided at the end of this Service does not constitute medical advice.
La Samaritaine reserves the right to suspend the Skin Diagnostic Service at any time, particularly in the event of technical constraints.
3.7 - PERSONALISATION SERVICE
A personalisation service for certain Products (hereinafter the "Personalisation Service") is occasionally offered in Stores. This Service is offered free of charge, subject to the purchase of a product from the brand offering this service. This offer is valid for 30 days following purchase, subject to availability. Proof of purchase will be required before this Service can be carried out. The list of brands offering this service is available in Store, on request.
La Samaritaine reserves the right to refuse any request for personalisation that is contrary to public order or morality.
The Customer accepts unreservedly that no product may be taken back, exchanged or reimbursed following its personalisation. La Samaritaine cannot be held responsible in the event of the unavailability of the tool(s) required for the personalisation service, for any reason whatsoever.
3.8 - VISITS SERVICE
La Samaritaine offers a public guided tour service with a fixed timetable and tailor-made tours, hereinafter referred to as the "Tour", carried out by a service provider selected by la Samaritaine (hereinafter referred to as the "Partner(s)").
It is understood that the Customer, having purchased the Visit, may make personal use of it or offer it to a third party. For the purposes of this section 3.8, the participant(s) in the Visit are referred to as the "Visitor(s)".
3.8.1 Booking conditions
Reservations can be made by telephone on 01 88 88 60 00 (price of a local call from France), with the Conciergerie de la Samaritaine or directly online at the following address www.dfs.com/fr/samaritaine/art-and-culture/art-culture-guided-tours. The reservation, which is obligatory, becomes firm and definitive on receipt by la Samaritaine of the price of the Service.
It is the Customer's responsibility to specify at the time of booking any practical requirements, depending on the disability and whose situation requires special attention and/or adaptation of the Visit to his/her needs. A special request will be sent to the la Samaritaine service which will make its best efforts to meet the needs expressed. La Samaritaine cannot be held responsible in the event that access to all or part of the Visit is not possible due to a lack of infrastructure.
- Contact details:
When booking, the Customer must provide a telephone number and e-mail address. This information is essential in order to notify the Customer, particularly in the event of a change to the meeting point or closure of the Store for exceptional reasons (strike, weather, delay of the guide, etc.). The Customer must check before the start of the Visit that no message has been sent to him by la Samaritaine concerning his Visit. La Samaritaine may not be held responsible for the non-execution of the Visit if no means of contacting the Client has been indicated at the time of booking, and no refund will be granted by la Samaritaine to the Client.
- Order confirmation :
La Samaritaine will send the Client an Order Confirmation which the Visitor must present in order to access the Visit. The Order Confirmation includes the references of the order: day of the order, name of the Client and/or Visitor, date and time of the appointment, name and location of the Service.
- Accuracy of information :
It is the Client's responsibility to ensure that the information appearing on the Order Confirmation actually corresponds to their order (date, location of the Service, etc.). In the event of non-conformity of the information due to an error on the part of la Samaritaine, la Samaritaine undertakes to exchange or refund the order in full if the complaint is made before the Visit. No claims will be accepted after the Visit.
3.8.2 Partner Availability
The Visits take place on the opening days of the Partners during predefined slots, excluding exceptional closures. In the event of unforeseen circumstances inherent in the operation of a Partner, or safety, technical or artistic constraints, the initial itinerary of the Visit may be modified on the same day, without this giving the right to any reimbursement or compensation on the part of la Samaritaine.
3.8.3. Group capacity
The number of Visitors per Visit, subject to a minimum and maximum number of Visitors, is communicated to the Customer prior to Confirmation of the order. The maximum number of Visitors may be adjusted with the Store's agreement, provided that this does not disrupt the smooth running of the Visit. The same Order Confirmation may be used for several Customers; the number of Customers is indicated where applicable.
3.8.4 Provision of audiophones/audioguides
For the exclusive purposes of the Visit, la Samaritaine offers to provide the Visitor with an audiophone or audioguide. The Visitor is responsible for the equipment loaned and must ensure that it is returned in the same condition as when it was handed over.
3.8.5 Timetables and delays
It is imperative to respect the appointment times indicated on the Order Confirmation. In the event of lateness, the Visitor may be refused access to the Visit, without these constituting grounds for postponement or reimbursement of the Visit.
In the event that the late Visitor is authorised to access the Visit, the actual duration of the Visit for the late Visitor will be reduced in proportion to the delay, without these constituting grounds for a partial refund.
3.8.6. Security
Visitors undertake to comply with the provisions of the Internal Regulations displayed at the entrance to the Store. The Partner reserves the right to refuse to take charge of any Visitor whose behaviour is not compatible with the attention required by the Visit, and no reimbursement or compensation may be claimed in such cases.
The Visitor undertakes to comply with the sanitary rules implemented by the Partner and/or la Samaritaine, displayed in the Store or communicated to the Visitor in advance. The Partner reserves the right to refuse to accept persons who do not comply with the sanitary rules implemented by the Partner or la Samaritaine for all or part of the Visit. No reimbursement or compensation may be requested in this respect.
3.8.7 Unused or partially used visits
Any Visit that is interrupted, shortened or not consumed by a Visitor for any reason whatsoever will not give rise to any refund or credit note. No reimbursement will be made if the Order Confirmation is not presented on the day of the Event. Any delay or no-show is considered a withdrawal and will not give rise to any reimbursement.
3.8.8 Conditions for cancelling and refunding Visits
The refund conditions in the event of cancellation are as follows (calendar days prior to the day of the Visit) - excluding the specific Visits listed below:
Public visits (groups): Can be cancelled up to 48 hours before the event.
Tailor-made tours (private) :
Cancellation up to 6 days before the event: 100% refund of the cost of the Tour;
Cancellation up to 2 days before the event: partial refund (50%) of the cost of the Tour;
Cancellation less than 2 days before the event : No refund.
Weather conditions, strikes, demonstrations, traffic disruptions and other exceptional events do not constitute grounds for the Visitor or Customer to request cancellation, reimbursement or postponement of the Visit.
La Samaritaine reserves the right to cancel the visit up to 48 hours before it is due to take place if the number of participants is less than 5 people, without this entitling the Client to any compensation whatsoever from La Samaritaine. The Clients concerned will be informed as soon as possible and will receive a refund of the amount paid.
3.9 - SAMARITAINE GIFT CARD SERVICE
La Samaritaine offers non-nominative gift cards for sale in the Store for any amount between 50 euros and 1,000 euros, credited at the time of purchase (hereinafter the "Samaritaine Gift Card").
The Samaritaine Gift Card can be used up to its remaining balance, in one or more transactions in the Store only, with the exception of food and catering outlets, services, the purchase of Samaritaine Gift Cards and other exceptions indicated in the Store.
The balance of the Samaritaine Gift Card can be consulted in Store or at the following address https://cartecadeau.samaritaine.com/ecard/balance.
If at the end of a transaction, a balance remains on the Samaritaine Gift Card, this balance remains valid within the limit of the validity date of the Samaritaine Gift Card. La Samaritaine will not give change.
If the balance is insufficient to cover a purchase, the Customer will be asked to make an additional payment in order to complete the transaction. In the event of an additional cash payment, the total amount paid by the Customer may not exceed:
1,000 (one thousand) euros, including the balance of the Samaritaine Gift Card, if the Customer is resident in France for tax purposes,
10,000 (ten thousand) euros, including the balance of the Samaritaine Gift Card, if the Customer is not a French tax resident.
The Samaritaine Gift Card can be used for 365 days from the date of purchase, on presentation of the card at the checkout. The Samaritaine Gift Card is non-transferable, non-refundable and non-exchangeable, including in the event of loss, theft or expiry. La Samaritaine cannot be held responsible in the event of loss or theft of the Samaritaine Gift Card.
The purchase of the Samaritaine Gift Card is not eligible for the la Samaritaine loyalty programme.
3.10 - BEAUTY SERVICE
La Samaritaine offers Customers beauty services in a cabin located in the first basement of the Store (hereinafter the "Beauty Service").
3.10.1 - Reservations
Beauty Services can be booked either by telephone on 01 88 88 60 00 (price of a local call from France), or at one of the cash desks located in the Beauty area on the first basement level of the Store. At the time of booking, the Customer will be asked to select the type of Beauty Service they would like from a pre-established list.
The Customer undertakes to arrive at the location indicated at the time of booking, on the date and at the time selected. Subject to the stipulations of article 3.10.2 below, advance booking is compulsory, firm and definitive.
3.10.2 - Cancellation
In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts relating to leisure services provided on a specific date or at a specific time. In this respect, Care Services are not subject to the right of withdrawal.
It is possible to cancel a Beauty Service reservation by telephone 01 88 88 60 00 or in-store up to 48 hours before the start of the Service. Where applicable and subject to this time limit being respected, la Samaritaine will refund the deposit by the same means of payment used by the Customer to make the reservation. Any cancellation less than 48 hours before the start of the Service will not entitle the Client to any refund.
3.10.3 - How the Beauty Service works
It is imperative to respect the agreed times. In the event of lateness, the Customer may be refused access to the Beauty Service. In any event, the Customer's lateness or absence from the appointment shall not constitute grounds for postponement or partial or total reimbursement of the price of the Service.
The Customer must comply with all instructions given by the Store staff, in particular health and safety rules. La Samaritaine staff reserve the right to refuse to accept any Customer who does not comply with these rules and no refund may be requested in this respect.
3.10.4 - Payment for the Service
The Customer undertakes to pay, in the form of a deposit paid at the time of booking, the Price of the Beauty Service selected. In this respect, by signing the deposit form, the Customer certifies the accuracy of the information provided and undertakes to present himself/herself, with this receipt, in accordance with the agreed procedures for carrying out the Service.
The Customer may deduct the cost of the Beauty Products purchased on the day the Service is performed from the cost of the Service, up to its value. Only the Beauty Products of the brand performing the Service are eligible for the deduction stipulated in this article.
As an exception to the above, certain partners may apply different terms and conditions of sale to the sale of the Beauty Service. Where this is the case, specific information will be displayed.
Notwithstanding the stipulations of Articles 3.1 and 7 of these Terms and Conditions, Products purchased by deducting all or part of the amount of the Beauty Service are not exchangeable, refundable or eligible for the Tax Free Service.
3.11 - REPAIR SERVICE
La Samaritaine offers, subject to presentation of the purchase receipt, an after-sales Repair Service for products belonging to certain brands offered in the Store. To this end, the Customer is invited to hand in the Product for repair (the "Repaired Product(s)") in return for signing a form under the terms of which he/she:
Certifies the accuracy of the information provided and,
Expressly accepts the deduction by la Samaritaine of a maximum amount of 150 Euros, by way of costs for drawing up the estimate, in the event that he declines the recommended interventions. If the quotation is accepted, these costs will be paid by la Samaritaine to the brand's work Store.
La Samaritaine will provide the Customer with an indicative date for the withdrawal of the Product for Repair (the "Withdrawal Date"). La Samaritaine declines all responsibility in the event of :
Modification of the Withdrawal Date, of which the Customer will be informed,
Any alteration to the Product being repaired after the expiry of a period of two months from the Withdrawal Date.
Please note that brands identified as "Red Dot" in the Samaritaine cannot benefit from the after-sales repair service. The list of "Red Dot" brands is displayed at the Conciergerie.
At the end of a period of one year from the Withdrawal Date, la Samaritaine may dispose of any Products not withdrawn by the Customer under the conditions provided for by the law of 31 December 1903 relating to the sale of certain abandoned objects.
3.12 - FRACTIONNAL PAYMENT SERVICE
An fractional payment service corresponding to a financing offer without insurance, with a compulsory deposit, is offered by la Samaritaine's partner, Oney Bank - SA au capital de 71 801 205 € - 34 Avenue de Flandre 59 170 Croix - 546 380 197 RCS Lille Métropole - n° Orias 07 023 261 www.orias.fr (hereinafter "Oney Bank"), subject to acceptance by Oney Bank.
The fractional payment service is offered at each checkout in the Store (i) from €1,000 of eligible purchases made on Products available at la Samaritaine (excluding Products containing Alcohol and Services), (ii) to any Customer over the age of 18 and residing in France for more than 6 months of the year.
Customers wishing to benefit from the instalment payment service must present (i) a valid original identity document, (ii) proof of residence in France (metropolitan territory and overseas departments) for more than 6 months a year, (iii) a Via or Mastercard bank card valid for the duration of the financing, and comply with any additional conditions required by the partner.
Electron, Maestro and American Express bank cards are not accepted for the fractional payment service.
You have 14 days in which to cancel your loan.
Example in 3 instalments for a purchase of €1,000, deposit of €350,03, followed by a monthly instalment of €333.34 and a monthly instalment of €333.33. Credit over 2 months at a fixed APRC of 22.54%. Cost of financing €16.70, up to a maximum of €30.
Example in 4 instalments for a purchase of €1,000, deposit of €275, then 3 monthly instalments of €250. 3-month loan at a fixed APRC of 22,63%. Cost of financing €25 up to a maximum of €60.
Conditions as at 13/11/2024 subject to revision. For more information, please visit oney.fr
ARTICLE 4. PRICES
The Products and Services are offered for sale at the current prices displayed in the Store and confirmed at the checkout (the "Prices"). The Prices are expressed in Euros and include all taxes.
La Samaritaine is not obliged to apply the Prices charged in any location outside the Store and on the Internet.
Prices include any discounts granted by la Samaritaine.
Prices are firm and non-revisable. La Samaritaine reserves the right to modify the Prices displayed in Store at any time without such modification affecting past sales.
ARTICLE 5. PURCHASE
5.1 - Cash purchase
La Samaritaine aims to sell Products and Services in the Store to consumers for their personal needs. La Samaritaine therefore reserves the right to refuse purchases of the same Product or Service in quantities that could reasonably exceed the Customer's personal needs.
The Products are offered for sale in the Store while stocks last.
5.2 - Available payment methods
The Customer may pay for the Product(s) and Service(s) using the following methods:
-In cash, in Euro, USD, JPY and RMB, up to the legal maximum amount (except for shipments outside the EU). Foreign currency coins are not accepted:
-By credit card(s): Visa, MasterCard, American Express , JCB, UPI, Diners;
-Digital payment: Alipay, Wechat;
-Samaritaine Gift Card (excluding the purchase of the Samaritaine Gift Card itself);
-Bank transfer for an amount equal to or greater than €10,000, only for Customers who have already made a purchase in Store;
-Remote payment link, only for non-store customers who are members of the Samaritaine loyalty programme and have already made a purchase in-store.
As an exception to the above, not all payment methods are accepted for certain services, including the Fractional Payment Service. Please check any exceptions in article 4 above.
Payment orders made by bank card cannot be cancelled. Payment for Products and Services by the Customer is irrevocable, without prejudice to the exercise of legal and commercial guarantees. Payments by cheque are not accepted.
5.3 - Combating fraud and overdue payments
La Samaritaine reserves the right, in the context of the fight against fraud and non-payment, to request additional information from the Customer prior to the conclusion of the sale.
5.4 - Invoice
Unless expressly requested by the Customer prior to any transaction of less than €25, the till receipt will no longer be printed out systematically. For transactions over €25, the receipt will be sent electronically unless the Customer requests otherwise.
Upon request and presentation of the appropriate supporting documents, the Customer may obtain an invoice in the Store.
ARTICLE 6. TRANSFER OF OWNERSHIP
The transfer of ownership of the Products to the Customer will only take place once the Customer has paid the Price in full.
Regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products.
ARTICLE 7. RETURN AND REFUND
On a commercial basis, la Samaritaine will refund or exchange, within 30 (thirty) days of the date of purchase, any complete Product, in its original packaging, in perfect condition, unused, unwashed, undamaged and unworn, on presentation of the sales receipt associated with the purchase. As an exception to the above, personalised products, cosmetics, food and special orders cannot be returned or exchanged.
Furthermore, in accordance with the stipulations of Article 3.10.4 of these Terms and Conditions, Products purchased by total or partial deduction of the amount of the Beauty Service may not be returned or exchanged.
The refund will be made according to the method of payment used at the time of purchase.
A conformity check of the Product will be carried out by la Samaritaine for each request for reimbursement or exchange. At the end of the check, if the return has been made in accordance with the stipulations of the present article, la Samaritaine will proceed with the reimbursement.
Returns that do not comply with these conditions will not be accepted or refunded.
ARTICLE 8. GUARANTEES
Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to this digital content or digital service throughout the period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.
The legal guarantee of conformity implies an obligation on the part of the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without any major inconvenience to him.
If the goods are repaired under the legal conformity guarantee, the consumer benefits from a six-month extension to the initial guarantee.
If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal guarantee of conformity is renewed for a period of two years from the date on which the good is replaced.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund in exchange for the return of the goods, if :
1° The trader refuses to repair or replace the goods ;
2° The goods are repaired or replaced after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the cost of installing the repaired or replacement goods;
4° The non-conformity of the property persists despite the seller's unsuccessful attempt to bring it into conformity.
The consumer also has a right to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to ask for the goods to be repaired or replaced beforehand.
Consumers do not have the right to rescind the sale if the lack of conformity is minor.
Any period during which the goods are immobilised with a view to their repair or replacement suspends the warranty that was in force until the delivery of the repaired goods.
The rights mentioned above result from the application of articles L.217-1 to L.217-32 of the French Consumer Code.
Any seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L.241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund if the goods are returned.
ARTICLE 9. CLAIMS
9.1. Customer Service
In the event of any difficulty arising during the purchase, the Customer may go to the Customer Service Department located in the basement of the Store (hereinafter referred to as the "Customer Service Department") or contact the Customer Service Department via the following e-mail address: contact.samaritaine@dfs.com or by telephone on +33 1 88 88 60 00 (price of a local call from France).
9.2. Mediation
In accordance with the provisions of the Consumer Code concerning "the mediation process for consumer disputes", the Customer has the right to use the mediation service offered by la Samaritaine free of charge. The "consumer law" mediator thus proposed is CM2C.
This mediation system can be reached by:
electronically: cm2c@cm2c.net
or by post: CM2C, 14 rue Saint Jean 75017 Paris
ARTICLE 10. PROTECTION OF PERSONAL DATA
Pursuant to Act 78-17 of 6 January 1978, as amended by Act no. 2018-493 of 20 June 2018, it should be noted that the personal data that may be requested from the Customer is necessary for the processing of the Customer's purchase and, in particular, for the preparation of invoices.
In accordance with the national and European regulations in force, the Customer has a permanent right of access, modification, rectification, opposition, portability and limitation of the processing of information concerning him or her.
This right may be exercised in accordance with the terms and conditions set out in our Data Protection Policy, which is available in-store or at the following address: https://Store-samaritaine.dfs.com/fr/pages/privacy-and-cookie-policy
ARTICLE 11. LIABILITY
La Samaritaine may not be held liable for the obligations of these Conditions in the event that the non-performance of these obligations is attributable to the act of a third party, even if foreseeable, to the fault of the Customer, or to the occurrence of an event of force majeure as defined by the French courts or to any other event which was not reasonably under the exclusive control of la Samaritaine.
La Samaritaine accepts no liability for any direct or indirect damage, whether physical or material, foreseeable or otherwise, caused during a visit to the Store, it being understood that la Samaritaine shall in no event be held liable for any partial or total closure of the Store, technical problems, or failures, which may prevent the normal operation of the Store.
In the event that la Samaritaine is held liable for any loss suffered by the Customer as a result of a purchase in the Store, this liability is limited to direct loss only, as demonstrated, on presentation of appropriate supporting documents. Unless otherwise stipulated, la Samaritaine's liability is limited to the amount of the purchase paid by the Customer.
ARTICLE 12. MISCELLANEOUS PROVISIONS
12.1. Changes
La Samaritaine reserves the right to modify these Conditions without prior notice.
Changes to these Terms and Conditions apply to the Store's Customers from the date of their update and cannot be applied to purchases made previously.
The version applicable to the Customer's purchase is that in force in the Store on the date of purchase.
12.2. Partial disability
If one or more provisions of these Terms and Conditions are found to be unlawful or null and void, this shall not have the effect of rendering the other provisions null and void.
12.3. Evidence agreement
It is expressly agreed that la Samaritaine and the Customer (hereinafter the "Parties") may communicate with each other electronically or by telephone via the Store's Customer Service, for the purposes of these Conditions. Technical security measures are used to ensure the confidentiality of the data exchanged. The Parties agree that e-mails exchanged between them are valid proof of the content of their exchanges and, where applicable, of their commitments, particularly with regard to the transmission and acceptance of orders.
ARTICLE 13. APPLICABLE LAW AND JURISDICTION
These Terms and Conditions are governed by French law.
In the absence of an amicable settlement, any dispute arising from the interpretation or performance of these Conditions shall be brought exclusively before the competent courts.
ARTICLE 14. UNIQUE IDENTIFIER
In accordance with the provisions of article L.541-10-13 of the Environmental Code, the following unique identifier has been attributed to Samaritaine, attesting to its registration with the Eco-organisations and declarations made with respect of marketing authorisation:
- CITEO: FR218497_01MSMG
Version in force since 10th of February 2025
Article 1. Purpose
The purpose of these Rules is to set out the general rules of conduct and behavior within Samaritaine Department Store. These Rules apply to anyone entering the Store premises, including visitors who do not make a purchase (hereinafter the "Customer[s]). All Customers acknowledge that their very presence in the Store implies their acceptance of these Rules unreservedly.
Complying with these Rules is essential to welcoming Customers in optimal conditions, especially in terms of safety and security.
Article 2. Opening and Closing Times
The opening and closing times are provided for information purposes only. Depending on the circumstances, Management reserves the right to modify them without notice.
Article 3. Store Access
3.1. Access Control and Monitoring
For security reasons, Samaritaine reserves the right to inspect clothing, coats and personal belongings of Customers, including the inside of bags, luggage or packages, either visually or with the aid of special equipment, when Customers enter and/or exit the Store, and anywhere in the Store. Customers agree to submit to these possible checks. Customers are required to behave appropriately toward security personnel and to facilitate these checks.
If a Customer refuses, Samaritaine reserves the right to deny them access to the Store or to escort them out.
It is forbidden to bring into the Store objects which, due to their purpose or characteristics, present a risk to the safety of individuals, the building or the furniture, including:
- weapons or ammunition (including any object or toy that looks like a weapon);
- explosive, flammable or volatile substances;
- illicit products and substances;
- dangerous, foul-smelling objects;
- bulky or excessively heavy objects, including electric scooters and bicycles.
Samaritaine permits skateboards, electric unicycles, non-electric scooters and foldable bikes to be carried by hand into the Store, depending on their size. It is strictly forbidden to use them in the Store.
3.2. Clothing
Proper clothing covering the upper and lower body and shoes must be worn. In accordance with the provisions of Loi n°2010-1192 du 11/10/2010 (French law No. 2010-1192 of 10/11/2010), any individual wearing an item of clothing that is intended to conceal their face is prohibited from accessing the Store, with the exception of health-related face covering. Access to the Store may be refused if these dress code requirements are not followed.
3.3. Animals
Only small, non-exotic pets, transported in a bag or carry cage, as well as guide or assistance dogs for visually impaired people, are allowed inside Samaritaine. The owner must maintain full control over their animal.
Article 4. Guidelines on Behavior, Safety and Hygiene
4.1. Customer Behavior
Samaritaine may intervene and take any appropriate measures, whether to escort the Customer outside the Store, notify the police and/or file a complaint, including in the following cases:
- theft, fraud
- malicious intent, failure to comply with safety instructions and/or these Rules;
- disorderly conduct, alcohol intoxication or drug intoxication;
- verbal and/or physical violence, boisterous behavior, insulting remarks;
- indecency, racism, homophobia, etc.
It is forbidden to act in any way hat jeopardizes the proper functioning of the Store and in particular:
- racing, jostling, sliding or climbing;
- carrying out religious practices, political acts or ideological acts;
- distributing leaflets of any kind, collecting money or collecting signatures in the Store or in front of its entrances, without the prior, express and written authorization of Samaritaine;
- taking over a space in the Store, including relaxation areas (excluding catering) for more than an hour;
- throwing paper or garbage on the ground, throwing away chewing gum or sticking it onto a surface;
- disturbing other Customers by engaging in any noisy conduct, in particular by listening to audio devices and using mobile phones;
- leaving personal items unattended, even for a few moments;
- damaging, degrading, climbing or moving furniture, works of art, any decorative items or any other installations in the Store;
- degrading goods and merchandise sold in the Store.
Sanitary facilities are available to Customers. All Customers must make sure they leave them in the same state as before they were used. In the event of any malfunction such as water damage, the Customer is asked to alert a Store employee immediately.
Children under the age of 18 remain under the responsibility of their guardian(s) in the Store.
4.2. Smoking Ban
It is strictly forbidden to smoke and use electronic cigarettes inside the Store. Failure to comply with this prohibition may result in the Customer receiving a level 3 fine. It is also strictly forbidden to use narcotics in or around the Store, under penalty of permanent exclusion.
4.3. Prohibition on Group Visits
Group visits organized by third-party organizations are prohibited in the Store on the grounds that they are likely to disrupt the normal operation of the Store. Groups of visitors will be escorted to the exit.
All Customers have the opportunity to book an official visit to Samaritaine at the Store's Concierge.
4.4. Prohibition on Group Visits
To protect the safety of persons, property and the premises, the Store is equipped with a video protection system operated by DFS France – La Samaritaine (Loi n°95-73 du 21/01/1995 [French Law No. 95-73 of 01/21/1995])andDécretn°96-296 du 17/10/1996 [French Decree No. 96-296 of 10/17/1996). The legal basis for this processing is DFS France' legitimate interest in ensuring the prevention of security incidents.
Images are stored for fifteen days and can be viewed in the event of an incident by staff and service providers in charge of security within Samaritaine and by the police. DFS France has put in place technical and organizational measures to ensure the confidentiality of these images.
For any information on this system or to exercise their right of access to images in accordance with Loi 78-17 du 6/01/1978 relative à l'nformatique aux fichiers et aux libertés (French law No. 78-17 of 01/06/1978 relating to data processing, files and freedoms) in force and the General Data Protection Regulation, the Customer must contact the Data Protection Officer by email at dpofrance@dfs.com. If the Customer is not satisfied with the DPO's response, they have the right to file a complaint with the Commission Nationale de l'informatique et des Libertés (French National Commission on Computer Technology and Freedom, CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.
4.5. Health Measures
In the event of a health crisis, it may be made mandatory to comply with social distancing measures, present a health or vaccination pass, wear a face covering, or wear any other protective element in all or part of Customer spaces.
Any Customer who fails to comply with such obligations may be refused entry or be escorted to the exit.
4.6. Conduct in Case of Evacuation
In the event of a major incident endangering the safety of Customers, they must immediately and calmly proceed to the emergency exits provided for this purpose to leave the building.
Article 5. Restaurants and Any Service Delivery Area: SPA, Hairdresser, Entertainment and Event
Restaurants operating within Samaritaine may require Customers to comply with additional and/or stricter rules.
Article 6. Exclusion of Liability for Theft and Damage to Customer Property
Samaritaine is not responsible if Customers' personal belongings are stolen, lost or damaged within the Store premises. Customers are advised to pay special attention to their personal belongings.
Article 7. Found Property
Any property found must be deposited at one of the reception areas of the Store, on the ground floor or in the basement. Any object found in the Store will be kept for one month from when it is found. Items can be collected at the Concierge subject to the presentation of any proof that Samaritaine considers appropriate.
Customers can report any lost propertyon the website of our partner Troovat https://troov.com/en/samaritaine. These Customers will be informed via our partner Troov if property that may correspond to the property declared to have been lost has actually been found in the Store.
Samaritaine declines all responsibility for storing found objects.
Article 8. Lending of Equipment
Samaritaine provides Customers with free equipment including wheelchairs, strollers and small pet bags. This equipment remains the property of Samaritaine. The borrower undertakes to behave reasonably and to return the equipment the same day in perfect condition, before the Store closes. Samaritaine declines all responsibility in the event of damage sustained by the borrower or caused to a third party due to improper use of the equipment.
Article 9. Complaints and Suggestions
Any Customer may make suggestions, comments or complaints concerning the running of the Store to the customer service department by email at contact.samaritaine@dfs.comor by phone at +33 1 88 88 60 00 (price of a local call from France).
Article 10. Miscellaneous Provisions
These Rules shall be brought to the attention of the Customer by all appropriate means and in particular by displaying them in the Store and/or with the Customer Relations staff.
Samaritaine reserves the right to modify these rules at any time and without notice.
In the event that a clause of these Rules is found to be in breach of a legal or regulatory provision in force, such clause shall be deemed unwritten, but the remainder of these Rules shall continue to be in effect.
This Privacy policy (the “Policy”) provides you with information about how DFS Group Limited collect your personal data, and about the cookies which are used by DFS Group Limited on websites belonging to DFS.
1. Identity and contact details of the data controller
This Policy outlines the way in which the company DFS France SAS, a limited liability company whose registered office is at 21 RUE DE LA MONNAIE, 75001 PARIS, FRANCE (hereinafter, "DFS France") and DFS Group registered office is at 5/F One Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong and its affiliates as joint controllers (“DFS”), collect and process the personal data which concerns you (hereinafter, your “Data”).
The provisions of the Regulation (EU) 2016/679 of April 27, 2016 (the General Data Protection Regulation or "GDPR") apply to the processing of your Data by DFS. Terms used for the purposes of this Policy have the meanings given to them by the GDPR.
2. Identity and contact details of the Data protection officer (DPO)
DFS has appointed an internal Data Protection Officer.
If you have any questions relating to the collection and/or processing of your Data by DFS, please contact the data protection officer at the following address: dpofrance@dfs.com
3. Data collection
We collect personal information about you from various sources. For example, we collect and obtain information:
- Directly from you
We collect personal information you provide, such as when you make a purchase, register for an account or create a profile, sign up for one of our program(s), contact us, respond to a survey, book a reservation, make an appointment for in-store or virtual services, register for an event, interact with us in store (including in-store digital experiences) or via the DFS Customer Service, participate in a sweepstakes, contest, or other similar campaign or promotion, respond to a survey, apply for a job, or sign up to receive emails, text messages, and/or postal mailings.
Your Data is notably obtained from:
- Loyal T sign up and upgrade;
- Book an experience;
- Concierge and alteration services;
- Reservation and purchase of products,
- Product delivery;
- Click & Collect services;
- Refund tax services;
- Gift cards
- Loan of equipment
- in our stores : The staff in DFS stores may also collect your Data and carry out Data processing within the framework of their activities.
- Using cookies and other automatic data collection technologies
- via online through the website https://www.dfs.com/,
- via any mobile app or digital platform (including the DFS WeChat Mini Program or any other digital platform operated by us or on our behalf from time to time) we may make available (together, the "DFS Platform(s)")
When you visit our the website https://www.dfs.com/ (hereinafter, the “Website”), use one of our mobile app or digital platform (including the DFS WeChat Mini Program or any other digital platform operated by us or on our behalf from time to time) we may make available (together, the "DFS Platform(s)"), open or click on emails we send you, or interact with our advertisements, we or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see Section 6 “Cookies” below.
- Through in-store and other offline technologies
In some cases, we record customer service calls for quality assurance. We also use Closed Circuit Television or CCTV in our stores for safety, security, fraud, loss prevention, and operational purposes. In addition, some of our stores utilize technology that transmits a Bluetooth signal to and/or works with your mobile device running DFS Website and/or DFS Platforms (e.g. the beacon). If you have enabled the beacon on your mobile device, we collect device information and other unique identifiers and Location Data when you visit our stores.
- From our third-party partners
We obtain information from third parties that we have partnered with, such as brands, application providers, third-party websites and other third parties we choose to collaborate or work with.
- From social media platforms and networks
If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, Twitter, Google, You Tube, and Pinterest) in connection with our Website or DFS platforms, we collect information that you share with us, or that the social media platforms share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
- From Other Sources
For example, we may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.
-Children Data
Protecting the safety and privacy of children is very important to DFS. We do not knowingly collect or use the Data of minors under the age of majority in accordance with local legislations in force.
If you are under the minimum age requirement, please do not submit any Data without the express consent and participation of your parent or guardian.
If you believe that we have collected Data about a minor without such consent, please contact us at dpofrance@dfs.com and we will delete this information.
4. Processed Data that we collect
The Data which relates to you and which is collected by DFS is mainly:
· First name and last name;
· Civil status;
· National ID;
· Country of residence;
· Company name;
· Email address;
· Mailing address;
· Mobile and telephone numbers;
· Contact preferences;
· Date of birth;
· Bank details in the context of sales;
· Purchase and reservation history;
· Preferences and interests;
· IP address;
· Cookies and trackers;
· Login data
· Chat conversations.
Where you provide us with any personal data relating to any other person (such as any person you nominate to complete your purchase and collect products from our stores on your behalf) you warrant and undertake that you have obtained and will maintain that person's consent to the collection and use of that person's personal data by us in accordance with this Policy and that you have explained to that person that their personal data must be processed by us in order to complete the purchase.
5. For which purpose do we collect your personal data, on which legal basis and for how long ?
Your Data is either:
· collected based on your consent; or
· required for the completion of your orders according to a contract; or
· collected for the purpose of pursuing a legitimate interest of DFS (e.g. the development of our commercial activity or to prevent fraud and counterfeiting)
· collected to fulfil DFS legal requierements.
You have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with any goods and services that depend on the collection of this information (particularly where our collection of this information is required by law).
Your Data is therefore collected and/or processed notably for the following purposes: View Details
In the particular case where you wish to communicate with DFS staff through third-party instant messaging services, DFS cannot guarantee the confidentiality and security of your Data or any other information exchanged through such messaging services. Companies offering this type of messaging services are themselves responsible for processing of your Data and comply with their own data protection and confidentiality policies. In this specific context, the processing of your Data by third-party messaging services remains outside DFS’s control: DFS therefore declines any responsibility in the context of this use.
6. Cookies
Browsing on the Website results in the deposit of cookies, with your consent where required.
Cookies are stored on your device when you have browsed the DFS’s Websites. Cookies are small text files which are likely to be stored in a dedicated space on the hard drive of your device (computer, tablet, smart phone, etc.) when you consult an on-line service using your browser .
The deposit of certain cookies on your device requires that you give your prior consent. Thus, as soon as you arrive on our Website, an information banner indicates that we are using this technology and that by clicking on "Accept cookies", you agree to the deposit of these cookies on your device.
The cookies used on our Website are categorised, as follows:
“Strictly necessary” cookies: DFS uses Cookies that are “strictly necessary” for the functionality of the Website’s platforms. These cookies are essential to enable users to visit the Website and fulfil express requests from the user (e.g., cookies that allow you to hold items in your cart while you shop online or cookies that temporarily store the contents of an online form).
The legal basis for this processing is our legitimate interest. A deactivation of this type of Cookies would reduces all or part of the functions of the Website.
“Statistic” or “Performance” cookies: Analytics Cookies gather general information on how users use a website, e.g. which pages they visit most frequently and whether they receive any error messages from websites. The data collected with these Cookies will not be merged with any other information on the visitors of the Website. All information collected through such cookies exclusively serves the purpose to comprehend and improve the functionality and services of the Website.
For doing so, DFS uses cookies such as: View Details
“Functional” cookies: these cookies allow the Website to remember choices you make and your preferences (for example, cookies that allow you to register/sign-up for events, products and/or services, or cookies that allow you to set the language or the currency).
DFS uses the following cookies: View Details
These cookies are kept for a maximum of thirteen (13) months. This period is not extended by your new visits.
“Advertising” cookies: Targeting and advertising cookies are used to better customize advertisements to your interests. They limit the number of times the same advertisement is shown to you, evaluate the efficacy of an advertising campaign, and analyse how the viewing of a certain advertisement influences the behavior of individual users. Such Cookies are usually placed by advertising networks with the consent of the respective website operator. They register a user’s visit of the website and either pass such information on to other entities, e.g. advertising companies, or directly adapt advertisements accordingly so that, based on your browsing behaviour, you will be shown exactly such advertisements as may potentially interest you.
DFS uses the following cookies for advertising: View Details
Facebook Pixel: We utilize “Facebook Pixel” of Facebook Ireland Ltd. The Facebook pixel enables us to group the visitors to our website into specific target groups to have relevant advertisements (“ads”) displayed to you on Facebook. We do not have access to the data collected (e.g. IP addresses, information on the web browser, location of the website, buttons you clicked on, Pixel IDs and other features), we may only use it to display certain ads.
If you have a Facebook account and are logged in, your visit to this Website will be associated with your Facebook user account.
We also use Facebook’s remarketing feature “Custom Audiences”. This feature enables the display of interest-based ads (“Facebook Ads”) to users of our website that are visiting Facebook or other websites that use this function. We pursue the interest of displaying ads to you that are relevant to your interests to provide you with a more interesting experience on our website.
Your browser automatically establishes a direct connection with the Facebook server to exchange the relevant data. We have no control over the extent and further processing of the data collected by Facebook using this tool and therefore we provide the information available to us: the integration of Facebook Custom Audiences provides Facebook with the information that you visited the relevant web page or clicked on one of our ads. In case you are logged into a “Facebook” service, Facebook can associate your visit with your account. Even if you do not have a Facebook account or are not logged in, there is a possibility that the provider ascertains your IP address and other identifiers and stores them.
If you have given your consent, we might pass your telephone number or e-mail address to Facebook to be able to display ads that are relevant to your interests.
Find out more about how the Facebook pixel is used for advertisement campaigns at https://fr-fr.facebook.com/business/help/742478679120153id=1205376682832142.
Find more information on Facebook’s data policy at https://www.facebook.com/policy.php.
DFS processes your personal data for the purposes of advertising, market research and demand-oriented offers designed by us and Facebook.
The legal basis for this processing is your consent given when you click on the cookie banner displayed when accessing our Website.
If you are logged in to Facebook, you can adjust your Facebook ads settings at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.
You can manage your consent to the use of cookies and trackers via the cookie consent management tool chosen by DFS. This tool allows you to manage your consent for each category of cookie or tracker.
Click here to express your consent to cookies and tracking devices.
7. Data recipients
Your Data will be processed by DFS and its business partners. We may share or transfer your Data as follows:
- within the DFS Group, namely with the following departments :
· Concierge and alteration services;
· DFS Communication Department for the management of your requests and questions, and for sending you newsletters;
· DFS Security Department for managing the cybersecurity of the Website;
· DFS Legal and Internal Control Departments for the management of any possible fraudulent acts or legal actions.
- with agents, contractors, third party service providers (such as those providing delivery, recruitment, administrative, telecommunications, computer services and other services in connection with the managing, processing and storage of your Personal Data) who will process your data on our behalf and following our instructions based on specific arrangements;
- with brands whose products are sold on DFS Platforms or in our stores;
- with regulatory authorities, airport authorities, landlords and concession partners, and customs and tax authorities;
- if we or any member of the DFS Group is acquired or decides to sell or reorganize any relevant part of our business, to any actual or proposed acquirer, assignee, transferee or successor who agrees to assume our obligations to you under this Policy, including at the negotiation stage;
- with financial institutions, card or other payment instrument issuers, credit providers or debt collection agencies; or
- in order to comply with applicable laws or regulations (whether of your jurisdiction or elsewhere) or to protect our rights or property; in order to comply with a court order, subpoena or other legal process; in response to a request by a government authority, law enforcement agency or similar body (whether situated in your jurisdiction or elsewhere); or where we believe it is necessary to comply with applicable laws or regulations.
Except for these cases, your Data will not be transferred or made accessible to any third parties, subject to any restructuring of DFS, including a total or partial asset transfer, merger, absorption, acquisition, demerger and in general any reorganisation operation, subject to appropriate security and confidentiality measures.
8. Data transfers to third countries
You consent to the processing and storage of your Personal Data in locations other than the location from which you access the DFS Platform.
Since DFS is an international group and works with data processors located abroad, the recipients of your Data may also be located abroad, in countries/regions where runs its activities such as Singapore, the People’s Republic of China (PRC), Hong-Kong, and Japan (this list is not exhaustive).
In order to provide better services, DFS stores around the world will be able to check my Loyal T account information and purchase records when I go to the store to make a purchase.
Any transfer of Data will be governed by appropriate guarantees, notably contractual safeguards, in accordance with the regulations applying to the protection of personal data. DFS has taken all reasonable steps to ensure the security and confidentiality of your Data when it is accessed or stored in locations other than the one from which you access the DFS Platforms.
9. Your rights
In accordance with the regulations in force, you have the following rights:
· Information: you can ask DFS to be informed about the collection and use of your personal data as well as the ground for such processing.
· Withdrawal of consent: you can withdraw at any time your consent for of any processing of personal data based on your consent, without affecting the lawfulness of processing based on your consent before its withdrawal.
· Access: you can ask us to confirm whether we process your personal data and, as the case may be, inform you of the characterisics of such processing, allow you to access such data and give you a copy of it.
· Rectification: you can ask us to rectify or complete inaccurate or incomplete personal data. Taking into account the purposes of the processing, you also have the right to provide a supplementary declaration, if necessary, to ensure the integration of incomplete data.
· Erasure: you can ask us to erase your personal data in the following cases: when it is no longer necessary for the purposes of which it was collected; you have withdrawn your consent and there is no other legal basis on which your data are processed; you objected to the processing of your personal data and DFS has no compelling legitimate grounds to refuse it; your personal data has been processed unlawfully; or to comply with a legal obligation. We are not required to comply with your request notably if the processing of your personal data is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.
· Objection: (including to marketing) you can request not to receive direct marketing communications from DFS and for DFS not to disclose your Data to others for direct marketing purposes
· Restriction of processing: you can ask to restrict the processing of you personal data in certain circumstances:
o you contest the accuracy of your personal data, for the period necessary for the data controller to verify the accuracy (thus the processing is temporarily suspended);
o the data has been unlawfully processed and you oppose to erasure and request restriction instead;
o although the data controller no longer needs it for the purposes of processing, your personal data is necessary to establish, exercise or defend a legal claim;
o you object to the processing under Article 21(1), pending the verification whether the legitimate grounds of the controller override those of the data subject.
· Portability: You can request the transfer of your personal data. As part of such a request, you may request that your personal data be either returned to you or transferred to another data controller in structured, commonly used and machine readable formats.
These rights may be exercised at any time by contacting DFS’s Data Protection Officer at the addresses given in Article 2 of this Privacy and cookie Policy, or by following the relevant instructions on our marketing communications or following the instructions as set out in certain service-specific guidance.
Your request to exercise your rights will be processed as soon as possible and a reply will be given to you within 30 days at the latest (except for New-Zealand residents, see section above), except in the case of complex requests.
Please note that fees can be charged in some cases, and DFS’ DPO will inform you whether or not these fees apply.
10. Right to lodge a complaint
You may contact any competent supervisory authority, such as the one in the State of your habitual residence, place of work or of an alleged infringement of the legislation with any claims concerning the way in which DFS collects and processes your Data.
You may also contact us at the details above if you have a complaint about how we have handled your information. We will investigate your complaint and will use reasonable endeavours to respond to you in writing as soon as possible. If we fail to respond to your complaint within a reasonable time or if you are dissatisfied with the response that you receive from us, you may have the right to make a complaint to the Commission nationale de l'informatique et des libertés i.
The complaints to the CNIL can be lodged via:
- registered mail with return receipt addressed to the headquarter of the CNIL (currently: P 3 Place de Fontenoy, TSA 80715 75334 PARIS CEDEX 07);
- online.
11. Changes to this policy
In the event of a change to this policy, DFS will inform you of the update of its Privacy policy, by mentioning it on the Privacy policy page of its Website and/or by email. By continuing to access or use the DFS Website and/or DFS Platforms, make requests to reserve products, or place orders for or purchase our products after an updated Policy is posted, you are agreeing to the revised Policy.
